Hello Angela.
First of all, we are very sorry that it wasn't a pleasant trip for you with our guide.
We've always tried hard to train all of our guides about the following historical accounts at each attraction of our tours. But he didn't live up to your expectations. We will more work on training them about it.
I will pick him up on the smoking part and providing a lack of information.
You haven't mentioned about the guide's name. And for the last 6 months, we've got no booking under your name "Angela". Can you tell us which day you joined our tour? So that we know who your guide was.
And again, we are very sorry.
Best wishes,
Triends team