Dear Linda, we are very sorry that you were unable to participate in the tour, but the real reason for your non-participation was neither overbooking (because with you there would have been 11 guests and the boat can carry 12) nor your weight, but the fact that you were carrying a walker, which you did not inform us about in advance, and which we could not accommodate in any way on our boat or leave unattended on the dock, as we explained to you. If you had warned us before booking we would have warned you that we couldn't take it with us because the boat is a dinghy (as you will have seen in the photos) with limited space for personal belongings. We are always available to guests when they do not find the meeting point (which was done with you) and to help them get on and off the boat, but within our possibilities then gently offering the hand. We don’t really deserve this review because you haven’t lived 360 degrees of our experience and described facts that didn’t really happen, omitting important details.