up to 24 hours before the experience starts (local time)
Chulas Beach Club is on the South side of the island of Cozumel. At the enterance, you will tell them that you are there for the mermaid experience and they will let you in free. Once in the club, head back to the Reefside Mermaid shop located on the right side past the restaurant seating
11:00 AM
You can cancel up to 24 hours in advance of the experience for a full refund.