Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with the lounge service. Regarding your mentioned issues, some of them are not lated to the lounge service. For example, no one waiting for you when your flight arrived. Sorry, I have to explain to you, this is an entry ticket to Al Maha Transit Lounge, not include Meet & Assist Service and pickup service. and you said your selfie stick was taken from your suitcase, I suggest you to complain to Airlines Company directly. Doha Airport is a very busy airport, Al Maha Transit Lounge is always popular for transit passengers, you may wait for a while during busy hours, because capacity reaches the maximum.