Dear Guest,
Sorry to hear that you didn't enjoyed the tour but the tour was exactly as per the itinerary. There is specific amount of time being spent on each place and we cannot exceed that because its sharing basis transfers. You should have considered taking private tour if you wanted to spend extra time on certain place. The sharing tour follows the itinerary.
Furthermore, you decided to take the taxi to hotel because you wanted to spend more time at certain place and other guests couldn't wait for you, that doesn't imply we don't care about our guests.
As far as your remarks about the bus conditions, our vehicles are sanitised and washed everyday but still we will investigate if it was dirty and rectify the issue
Have a good day