"Thank you for sharing your experience with us. We are sorry to learn that the place did not fully meet your expectations and that you found it smaller than you expected. Your opinion is important to us, and we appreciate the honest feedback.
We are also sorry to hear that the hot chocolate did not meet your expectations. We will take this comment into consideration to improve the quality of our service and ensure that our guests have a more enjoyable experience.
On the other hand, we are happy to know that you enjoyed the tea. Feedback like yours helps us better understand the preferences of our customers.