I sincerely apologize for the inconvenience and frustration you've experienced with our tour company. It's disheartening to hear that you did not receive your ticket and encountered difficulties in reaching us.
Your feedback is crucial, and we take this matter seriously. We are currently investigating the issue to understand what went wrong and to prevent such occurrences in the future.
I understand your disappointment, and I want to assure you that we are committed to resolving this situation promptly. Please allow us some time to investigate and address the issue, and we will do our utmost to make things right.
If you could provide any additional details or contact information, it would greatly assist us in expediting the resolution. We value your business, and your satisfaction is our top priority.