Thank you for reaching out to us and expressing your concerns regarding the pricing of the Museum of Future tickets and the arrangements made for your excursion. We appreciate your feedback and would like to provide you with some clarity regarding the circumstances.
Firstly, we understand your dissatisfaction with the higher prices of the Museum of Future tickets. Please be informed that the pricing for the tickets you purchased was at a premium rate due to non-availability of slots. We managed to confirm this slots without any prior reservation, which comes at a cost premium. It's important to note that securing tickets at the normal pricing requires booking well in advance, typically two months prior to the visit in your case you have confirmed booking with us 1 week prior to arrival and that is the reason you paid higher charges.
We regret any inconvenience this may have caused due to any misunderstanding. Secondly, regarding the excursion arrangements, we acknowledge your concerns about the buffer timings provided for transfers. The decision to allocate early time for transfers was made considering the unpredictable nature of weather conditions and heavy traffic in the area. Our priority is to ensure that guests reach their destinations comfortably and on time, even in challenging circumstances. Our driver was intended to afford you ample time to explore and enjoy the site without feeling rushed and we can confirm it took 5 Hours for us to complete your tour.
We sincerely apologize if our explanations were not communicated clearly beforehand, leading to any disappointment or inconvenience during your experience. Your satisfaction is of utmost importance to us, and we value your feedback as it helps us improve our services for future guests.
Should you have any further questions or concerns, please do not hesitate to contact us. We are committed to ensuring that your future experiences with us exceed your expectations.
Thank you for your understanding and patronage