Dear Customer,
Thank you for taking the time to provide us with your valuable feedback. We're delighted to hear that you found the boat ride slow and enjoyable, with the beauty of the Red Sea at display. However, we're genuinely sorry to hear about the aspects of the tour that did not meet your expectations.
We understand that the length of the tour and the time spent viewing the coral and fish were disappointing. Our goal is always to provide our customers with an exceptional experience, and it's clear in this case, we fell short.
Please accept our sincerest apologies for the inconvenience caused. Your feedback is incredibly important to us and we have forwarded your comments to our operations team to look into what may have caused these issues, and how we can improve for the future.
While we can't change the past, we hope you might consider giving us another opportunity to provide the level of service we strive for. Please reach out to us directly so we can discuss a potential resolution to this matter.
We understand there are many options when it comes to tour booking and we are grateful you chose us. We'd love another chance to show you how amazing a glass bottom boat ride can be.
Thank you once again for your feedback, and we look forward to the opportunity to make things right.
Best,
Artium
Booking-tours sales team