After reading this review you left for the Connemara, Cong and the Kylemore Abbey Tour
I would like to spend a few words to clarify our side of the events that lead to it
We received notice from the Kylemore Abbey about the closing only the day prior the tour departed,
We feel is a bit too far fetched to state that "This came conveniently about two hours after the free cancellation window"
As we do not have any control on the time a third party decides to make us aware of their plans, we never planned for our message to be timed this way for our convenience, but we sent the notice as soon as we knew
We do indeed confirm that we announced a photo stop, however, as the Abbey was completely inaccessible, we deemed not safe to come to a full stop on the road with oncoming traffic, because we value above all the safety of our guests, in addition road works were being carried out nearby and traffic was fairly busy, we can only apologize for the way the concept was phrased, but we never offered anything more than a photo in front of the Kylemore Abbey and never promised the possibility to explore the surroundings, I feel it is a bit childish to expect anything more than what in fact the driver was able to offer on the day
We do agree that the Abbey is a substantial part of the tour but it is not by chance that this location is the last to be named, we visit Connemara and Cong and, despite the negative impression you had of the Ross Errilly Friary, I can assure you, after talking to the driver, that the rest of the guests were absolutely delighted with the experience, the rich history of the location and the meticulous commentary given, believe it or not, this is a very sought after location by many people and the rare opportunity to visit it is always welcome
We do strive to give the best experience to our guests, but sometimes things go a different direction and I feel strongly that it is unfair to blame us for an event out of our control and for going above and beyond to still visit historically significant locations in lieu of the missed visit,
You were aware of the alternative itinerary well in advance, you could have decided to not go and advocate for a refund/cancellation, given the special circumstances of the very short notice, we would have been able to offer a refund,
Nevertheless you decided to go and did not mention even once before departure you issues, the great desire you had to visit the Kylemore Abbey and that this was the main focus for you or we would have acted differently and accordingly
It is not deceptive to offer an alternative tour, clearly stating the differences between the two itineraries, it is instead giving the option to make an informed decision, we would be deceptive if we kept this a secret!
I wish you the best in your future travels
With the hope you will be able to appreciate
that an unexpected change of plans can have the potential to be a pleasant diversion
Paola