We're sorry to hear about your disappointing experience with the hot air balloon ride booked through Viator. We understand how important it is to witness the breathtaking view of all the balloons in the air simultaneously during sunrise, and we apologize for not meeting your expectations.
Punctuality is crucial for ensuring that guests can fully enjoy the intended experience, and we apologize for the late provision of the hot air balloon. We acknowledge that this delay resulted in missing the opportunity to witness all the balloons up in the air at the same time, which was a significant aspect of the experience you were looking forward to.
We apologize for falling short in delivering the experience you expected. It's our aim to provide memorable and exceptional experiences for our customers, and we regret that we did not meet your expectations on this occasion.We genuinely apologize for any disappointment or inconvenience caused, and we appreciate your understanding. If there's anything else we can do to address your concerns or if you would like to further discuss your experience, please feel free to reach out to us directly.
Thank you for taking the time to provide your feedback, and we hope to have the opportunity to make it up to you in the future.
Best regards,