Hello, Melanie
Thank you very much for sharing your experience with us. We are glad to hear that you found our shuttle service to the Rio de Janeiro airports and hotels to be timely and well-organized, as these are fundamental aspects for Ilha Grande Hiking.
Regarding your observations about the arrangement and storage of luggage on the boat, we would like to clarify an important point. Our vessels always operate within their nominal capacity, and we take all necessary measures to ensure the safety of everyone on board. We understand that, at times of high demand, the perception of being overloaded may arise. However, it's crucial to understand that the capacity criterion for our vessels considers weight, not necessarily volume. This means that although it may appear there is a lot of luggage, often these are large items that are not necessarily heavy and do not compromise the safety of the transport.
We appreciate the opportunity to clarify this aspect, as the safety and well-being of our passengers and crew are of utmost importance to us. We are always evaluating and seeking ways to improve our services, including the travel experience, without compromising safety.
Should you have further feedback or suggestions, please do not hesitate to get in touch. Your opinion is very valuable to us and for the improvement of our services.
Sincerely,
The Ilha Grande Hiking Team.