We sincerely apologize for any inconvenience you experienced with your recent transfer from The Sangsters International Airport. Your feedback is essential to us, and we appreciate you sharing your experience.
After investigating the situation, we discovered that the vehicle was indeed on location as scheduled. Unfortunately, the delays you encountered were a result of unexpected traffic changes implemented by the Airport Transportation Authority to facilitate the smooth flow of ground transportation. These changes were beyond our control.
However, it's crucial for you to know that our driver arrived at the pick-up location 30 minutes before the scheduled time, as is our standard practice. We had also factored in the new traffic changes at the airport to ensure your departure leg of the transfer on Oct 17th went smoothly , and you were picked up on time.
We understand the importance of a stress-free travel experience, and we are continuously working to improve our services. Your satisfaction is our priority, and we hope this explanation clarifies the situation.
Once again, we apologize for any inconvenience you encountered, and we appreciate your understanding. If you have any further questions or concerns or need assistance with any future bookings, please don't hesitate to reach out to us.
Thank you for choosing Island Life Tours Jamaica, and we look forward to serving you better in the future.