up to 24 hours before the experience starts (local time)
5 minutes walk from Shinjuku Station on the JR Yamanote Line. Walk along Kabukicho Central Road towards TOHO Cinemas. You will see "Shinjuku Ale" next to Karaoke 747 on your right. The exact address is 1-14-5 Kabukicho, Shinjuku-ku, Tokyo.
You can cancel up to 24 hours in advance of the experience for a full refund.