Dear JOHN_B,
Namaste and Warm Greetings from Everest Experience and Assistance!
Thank you for sharing your feedback regarding your helicopter experience through the Himalayas with us. We genuinely appreciate your honest insights, and we sincerely apologize for the challenges you encountered during your journey.
We deeply regret that the language barrier hindered effective communication, and we understand the importance of clear and transparent information. Your concerns regarding the delay, lack of safety briefings, and unexpected stops are valid, and we genuinely apologize for any inconvenience caused.
Rest assured, we take your feedback seriously, and we will be conducting a thorough review of our operational procedures to address the shortcomings you've highlighted. Your experience does not meet the high standards we strive for, and we are committed to making necessary improvements.
We appreciate your positive note on the breathtaking views, and we understand your disappointment with the overall execution. We would like to assure you that your feedback will guide us in enhancing our services for future travelers.
If there's anything we can do to make amends or if you have additional details you'd like to share, please feel free to reach out to our customer service team directly. We value your input and hope to have the opportunity to regain your trust in the future.
Once again, thank you for your candor, and we sincerely apologize for falling short of your expectations.
Warm regards,
Everest Experience and Assistance Team
Whatsapp- 9779851060902