Hi Marisela,
We are sorry to hear that you did not had an experience with us.
On that specific date our tour started at 9AM, so we picked up everyone at 8.30AM. We always call or message our guests if there is any change.
We tried to call you and we had send you several messages before the last message that was send the night before the excursion but did not get any reaction from you.
On that morning we tried to call you again and reached you. You said that you will come down at 9.30AM because your tour was on 9.30AM. We understand but we are very sorry that we could not wait for you since all the other guests was on time and were waiting for us to leave.
You did not waste your money because on that same day we arranged a full refund for you.
We are glad to hear that you had a great tour with Bonn Siman Family Tours:)