Dear jillpharr,
I'm Joanna, the owner of Vexperio, and I want to extend my sincere appreciation for taking the time to share your experience with us. Your feedback is invaluable in our ongoing commitment to continually enhance our tour services.
I’m sorry to hear that your journey from Le Havre to Paris did not fully meet your expectations. I understand from your review that you would have appreciated more guidance during the journey. Our philosophy at Vexperio differs from the cruise lines shore excursions, as we exclusively collaborate with local, licensed, and certified Parisian guides, providing expert insight once within the city of Paris. The journey from Le Havre is designed to be a tranquil transit period without a guide.
In this particular instance, with a group of 150 passengers, we included escorts for your comfort and convenience during transit. Their role was to help our guests navigate, answer any questions, and ensure everyone's comfort and safety. This addition is not typically included in our services, and we take pride in the exceptional job our escorts do in looking after our guests. I regret if this caused any confusion or fell short of enhancing your experience as intended.
Our Paris guide, Thierry, who you had the pleasure to meet, is one of the top licensed guides in Paris, highly sought after for his extensive knowledge and engaging personality. It's great to know that you appreciated his company.
However, it's unfortunate that city traffic and construction had a negative impact on your experience, a challenge we strive to mitigate but often have little control over. As a special treat, we provided our guests with complimentary croissants, hoping it would add a unique touch to your journey. It's regrettable it didn't resonate as much as we intended.
Your feedback is of utmost importance to us, and we take your comments seriously as we continuously strive to enhance our tour experiences. Should you choose to tour with us again in the future, we would be honored to provide you with a superior Parisian experience that truly reflects the quality and care we pour into our tours.
Please feel free to reach out if you have additional feedback or questions. I'm here to assist in any way I can.
With warmest regards,
Joanna
Vexperio