We are sorry for the late response, we really care about your opinion. We spoke to Georgin who was your driver-tour guide and he mentioned that he asked you how was his service and you mentioned that you were happy, also he told us that he took you to the Spa on the private SUV instead of taking you on the regular tractor ride, which is the regular way, he did that to provide better service, he also says that took pictures for you and guide you to every activity, perhaps for someone who does not know the place or area might find it a little challinging. Once again we are really sorry that you did not like the service that our coworker provided, he will be coached to pay more attention to the details.
Thank you for your opinion.