Helllo
We have contacted our guide to get further details about the tour with Mr. Matsuda, in order to give to Trip Advisor an accurate response. We are sorry about the inconvenients that our customer may have experienced but this is discharge.
It's important to know that according to our guide, Mr. Matsuda did not speak English well, that could have produced some misunderstanding between them (Our tours are offered in English, Spanish and Portuguese only) but even when we have these cases, we try to do our best to give our customer an top notch service.
Now, we proceed to respond about the complaint, step by step:
We do not include breakfast on this tour, snacks only as it is described on the tour inclusions.
We care about all oiur customers, that's why we don't have bad reviews. After the buggy ride, we inform that we are going at the restaurant to have lunch, of course, before that they have to go the washroom that is exactly where the restaurant is located. How a person can think about eating full of sand, it's not logical. According to our guide, Mr. Matsuda probably took "Now, we going to have lunch" so literal.
We're so sorry for having to deal with this complaint even though it's clear that this was a matter of a wrong translation, even taking into account the very poor English from this customer. This is affecting directly our local company in Lima and we consider that it's unfair.
I hope this reply can hel other Travelers.
Jean Paul Baluarte