Dear Bruce, thank you for your review, we are sorry that you were in part disappointed by the experience, so we want to explain and clarify what happened. As regards the class category on board the Bernina we have never specified that the journey would be in 1st class and with the panoramic train, the journey with the panoramic train with the large windows is only possible with the Bernina Express at certain times and availability with seat reservation and we do not offer it on this excursion, in fact in the inclusions we have specified a ticket for the Bernina red train a/r and not a ticket for the panoramic Bernina express in 1st class. As for the price, you must consider that we are resellers and intermediaries of a package of services and therefore the percentages of the service and related sales costs are included. Thank you for sharing your experience with us! Best regards from Lake Como from Rigamonti Lakes tour and experiences !