Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We want to clarify that the additional charge for same-day photos was not implemented by our company but rather by the photographer, who is not directly employed by us.
We understand the importance of timely delivery, and we regret that you haven't received the photos as expected. We will investigate this matter with the photographer to ensure that such delays are minimized in the future.
We appreciate your understanding and patience in this matter. Please be assured that we are taking corrective measures to improve the overall experience for our customers.
We’ve since issued you a refund for the amount that was paid for same-day photos. If there's anything more we can do to address your concerns or expedite the photo delivery, please feel free to contact our customer service team directly.
Thank you for your feedback, and we hope to have the opportunity to make it right for you.
Best regards