Hi Kim, hope all is well with you, from your review seems like you enjoy Jamaica, but honesty i also assume its your first time here to check out my Island Jamaica, I could never think your stupid and no one should. because your first time why you didn't understand the airport on arrivals and you didn't follow instructions sent to you on viator and also to your cell. Also you keep using 2 different numbers and at times you probable get the message to the wrong number. Also for departure the operator waited for you before your pick up time and 15 minutes and also call your number but because you were already convince by someone to use their service back you didn't answer him to even have the proper decency to tell him that you change your plans and went with someone else. Good to know all went safely on your return to the airport PLEASE NOTE because possible if something did went wrong you probable would not securely covered by that local operator on their own.
I wound book with you coming to Pittsburgh because honestly i would fear that you didn't provide me with the instruction i need and i would have challenge to get to you on your several numbers. Viator is great you just choose to be convince by others easily.