Hello!
My name is HIC and I am the organizer of this tour.
I apologize for the inconvenience caused.
As the tour was fully booked that day, I have requested to cancel it for you.
As I am new to this tour, I am not familiar with the Viator system and I deeply regret this situation. I am very sorry.
If you have not yet received your refund, please contact Viator.
Even though my service this time was not a good one, I hope you will come back to this beautiful Okinawa and enjoy the rest of your trip to Japan.
HIC