Thank you for your feedback. We appreciate you mentioning how nice our guides are and that the river is nice as well. I am sorry that you felt like the trip was too expensive; one factor in this is the currency exchange rate, which we of course cannot control. We do offer less expensive options on the same river, such as our 2 hour trip and our Marco island mangrove maze as well. We aren’t trying to be defensive but we do want the people who view this to understand why we think Shurr Adventures is a great choice. Our price point is similar to the other companies on this highly sought after Turner river that only a few other companies have permits for. This river is one of Florida’s premiere rivers and the crown jewel of the Everglades area; there are three unique ecosystems on the Turner River. Most of the other companies offering Everglades kayaking trips are paddling in less impressive areas. They do not have the same opportunities to see wildlife, plant life, and the unique mangrove tunnels as we do on the Turner River. This is also the only mangrove tunnel tour without tides making it easier for our guests.
Our group sizes are only 8 people max on this river verses 15 people for other companies. On the day you went it was just your group with the guide. If you were with another company you might have had up to 13 other people on your trip and with the language barrier James wouldn’t have been able to give you to the personalized attention for your safety and trip enjoyment.
During our last 17 years of business our guests usually love this trip and for many of our guests it’s the highlight of their vacation. We really wish you had the same experience, and as a small family business we truly care about every person we take out.
Please give us another chance when you are back in this area or on our Yellowstone National park tours in the summer and fall. We are working on ways to help the language barrier as well for future trips we want to make sure everyone can understand what makes this so special. We will be calling you to see if there is anything else we could have done better as well for future trips. Have a great day!
Sincerely,
Alli Shurr (owner)