Hi Beth,
Thanks for taking the time to give us your feedback.
I would like to point out that this tour is our most popular tour and the advertising of this experience is 100% accurate. Your group was given a tour briefing which included the following information.
1. Start of the trail - Straight across the road from our depot (50 metres).
2. The ride from Nelson to Mapua is 'flat & easy' (grade one). This grade was certified by NZ Cycle Trails.
3. We brief all customers on our detailed maps and outline that not all experiences are right on the trail and some may need to be cycled to.
You were taken to the start of the trail by your tour provider, as you were on a cruise ship you were taken to our depot by bus, which is the start of the trail.
The trail is very well signposted and this is always open to interpretation. You had a very windy day which undoubtedly affected your tour. Ebikes are always great in windy conditions!
Unfortunately, Irene's choice of riding on the swing bridge resulted in her falling off and splitting her lip. The bridge is situated in a part of the trail where we cant get to in our vans. The only other option was to meet you down the trail by the road. As far as giving out first aid kits for all our tours, this is logistically not feasable.
Many thanks for visiting Nelson and again we are sorry it was a windy day which affected your experince. Trust the rest of your cruise goes well.
Regards, Andrew