Dear Christine,
We are sorry to hear about your experience, and we apologize for any inconvenience caused. It's disappointing to hear that you missed the tour despite your efforts to locate the meeting point.
For all our tours, we strive to provide detailed information about the meeting point, including photos and specific location details, to ensure that guests can easily find their way. Additionally, our coordinators and guides wait at the designated meeting point with the Walks & Devour sign to assist guests upon arrival.
We understand that it can be confusing when receiving conflicting information from others in the area. However, we recommend following the instructions provided to you in our tour details to ensure a smooth experience.
Unfortunately, you were marked as a no-show for the tour, and after checking the system, we can see that the tour had been running with no issues, and other people were able to find the guide and join the group. Due to strict time slots for entry into attractions, we recommend you show up 15 minutes before the scheduled starting time on your voucher. Our groups depart precisely at the scheduled tour start time. If you show up late or cannot find the meeting point, for any reason, refund requests are not honored per policy. For most tours, it is not logistically possible to join the group after it has started.
We apologize for any frustration caused and encourage you to reach out to us at feedback@walks.org so that we can discuss your experience further and find the best solution together. Thank you for your understanding.
We look forward to providing you with a better experience in the future!
Best regards,
Sasha
Walks and Devour Tours