Dear Christina,
Thank you for sharing your feedback about your tour experience with us. We're delighted to hear that you found the tour fantastic and that Mary was wonderful!
We're sorry to learn about the issues you encountered with finding the meeting point and the clarity of the directions. We always strive to provide clear instructions in our confirmation emails, including detailed information about where to meet the guide. Our guides and coordinators wait at the precise meeting point with the Walks & Devour sign to ensure guests can easily locate them.
Regarding the vouchers and tickets, we apologize for any confusion. Typically, guests only need to present their confirmation email to the guide, who will then provide all the necessary tickets for the tour. So, you don`t need to worry about anything.
We appreciate your feedback, and we're glad that overall, you enjoyed the tour with Mary. If you have any further concerns or questions, please don't hesitate to reach out to us at feedback@walks.org. We're here to help!
We hope you`ll join us again in the near future!
Best regards,
Sasha
Walks and Devour Tours