Hi Robert,
I am sorry to hear that you felt your tour did not live up to your expectations.
You mentioned that your guide Peter was late. I happened to also there to start another tour at same time and I met you and your guide at 12.32 for my 12.30 university tour. I apologise that I was a few minutes late. Peter had already arrived several minutes before me, so he was engaging your tour plus my three clients until I was ready to start.
I am not sure why your guide Peter would have mentioned Harry Potter more than just briefly on a Morse Tour- perhaps there were also other clients also on your tour whom he perceived to have such an interest? Admittedly Peter has quite an exuberant personality & he maybe didn't tune in well enough to you. That said, usually Peter only gets 5 star ratings for his tours. I think you are only the third person ever to leave him a mixed or poor review (after several hundred super reviews for his Morse & other tours).
By the way, on your tour, we also had Glynn, 2 persons who just left a super 5 star review of this exact same Morse tour which you joined on Jan 25th. You can see that review posted just after your review here on tripadvisor. The title of that review posted on Jan 27th is by username of .
We also had a very last minute booking request- which is why it took a few minutes for Peter to get started on the tour as these last minute clients decided to switch suddenly from my university tour to your Morse tour with Peter. Indeed, these clients who also were on your tour left this super review as follows on Google maps:
So out of the three groups of two persons each on the tour which you joined, both the other coupes have published super 5 star reviews.
Anyway, I apologize that you didn't find the tour was what you were hoping for and I will raise your comments with Peter now.
Peter did also mention that your wife had commented to him during the tour that you were finding the walking tiring and so wanted to break off earlier. Peter tells me that he had offered to have everyone pause at that point to rest for 5 minutes.
There is a lot of walking on a two hour tour. We do sometimes have people ahead of booking with us, forewarn us that there is someone with eg athritis and so please can we accomodate. It's a pity you didn't make just such a request to us either when booking the tour or during the tour.
Sincerely, Alasdair