To our future clients We want to clarify that the review made earlier by Mrs. Carla Cordova and this one made by Mr. Anthony were part of the same group.
As we explained before, we greatly appreciate the comments of our clients, since this makes us grow as a company. However, in this case, the clients, despite all the conversations we had with them after the tour, were unable to reach an agreement regarding the refund they wanted. We offered them a refund despite the machines can fail at any time and for any reason, as a company we accept our mistakes and we care that our customers have the best possible experience. We clarify that there was never any intention, never a threat as they say so that they would not make any kind of bad review. The refund of the money was never subject to not making a bad review, otherwise it is to ensure the satisfaction of our customers.
That day they took 2 and 4 passenger machines since most of the group were people under 18 years old not allowed to drive those vehicles according to the laws of Costa Rica. This was done in order to ensure the safety of the entire group, since as we have previously clarified for our company, safety comes first.
Our tours are focused on our clients having a real Costa Rican experience. That is why if our clients want to have lunch we take them to authentic local food restaurants. These types of restaurants do not look fancy but their food is delicious and their service is the best!
Finally we want to clarify what was mentioned about the sloth refuge. The title of the advertisement talks about a sloth refuge because this animal is the main attraction of the place, however, as we describe it on the website in the itinerary or the overview section, in addition to the 4 sloths, we have monkeys, jaguars, toucans, crocodiles , cougars, butterfly garden, serpentarium and more. The Guanacaste area has a warm climate sloth live and reproduce mostly in cold climates so that is the reason why there are few of them in the refuge.