Good day, Ms./Mrs. Allicia,
thank you for providing us with your feedback. I feel sorry for your bad experience with our services, a description of the tour is describing our round-trip tour with a professional chauffeur and licensed guide.
In addition, we offer "lite" options for our tour which includes only round-trip with our professional driver (an option you booked). During reservation, this "lite" option is described as a "Private Day trip with own itinerary ( Driver recommendations)". A full option is described as a "Private Day trip for 1-2 pax. with professional guide".
About entry fees you are right, they are included in the price of the tour ( All options ) and thanks to your feedback, we will not make this mistake with the future bookings. We would be more than happy to refund you amount spend on entry tickets. Unfortunately, we didn´t get a chance to do that as the company didn´t receive any email/ call from you.
Thank you again for your valuable feedback as it will help us improve our services for future travelers.
Kind regards,
Dimitri