Unfortunately, we suffered a couple of inconveniences for your ride, we tried hard to make it happen but we couldn't. We try to do not to cancel our customer's adventures and this was the very first time.
From our side the very first time we didn't know how to explain appropriately why we were canceling your ride.
There are no excuses that make cha Change your opinion, we apologize for making you have a bad experience, we work to satisfy our customers beyond expectations, and we are it will never happen again.
Sincerely apologize.