Hello Andrea,
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with our VIP access service. We strive to provide seamless experiences for our customers, and it's disappointing to hear that we fell short of your expectations in this instance.
We will review our procedures to ensure that our VIP access service is delivered effectively and efficiently in the future. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention.
If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please don't hesitate to contact us directly.
Thank you for your understanding.
Best regards,
City Rome Tours