Hello,
Thank you for taking the time and sharing your experience with us. We appreciate the fact that the tour was something you liked and we apologize the tour guide was not up to your standards.
We are always keen on providing our highest services and utmost conditions to our clients, so it is with a heavy heart that we hear this regarding your time with us.
Yesterday, when you came into our office we had a connection issue, this is why, our staff at the front office gave you the option to pay cash instead of using the POS. The transactions were not proceeding. Instead, you had called them “scammers” and did not trust their intentions which is also another unfortunate instance.
We hope that we can welcome you on another occasion, and provide better time for you here in Rome.
Best,
City Rome Tours.