Hi,
So sad that you wrote this, I understand that you are not happy because you don't got a refund, but the rules are from Viator. We was waiting for you that day and you not came, was the highest season and we lost others trips because have your booking. So, that's way we not share that you wrote lies just for that. We have many other reviews here, amd never have one that says something like that, probably because we try to do the best job all the time. And is not matter if we catch fish or not, because we always try hard but is some days that the fish say not and we can't make anything to change that because is the nature and the Fishing. I hope you are doing well and Pura vida!