Good morning Vadim, the tour you booked was the option of Historical Centre + Cathedral and Museum (without the Portico de la Gloria - first of all). On our website and on Viator (I have just checked) it is specified that in this option between the first tour - walking tour (which lasts 1h 10 min) and the second tour - cathedral and museum (which lasts 1h 30min) there is a break of 45 minutes - which is usually in the food market for people to enjoy it. I am very sorry that at the time of purchase you did not have enough time to read the product description carefully. On the other hand, please remember that Viator/Tripadvisor has many sales channels (I mean more websites and platforms on which it sells the same products) for which we are not responsible. If the information on those channels is not up to date it is not my responsibility. The refund was also denied because the tour you had purchased involved a ticket cost (museum tickets) that the company had already paid for. Best regards