Dear Patrick, we are very sorry for your inconvenience and unfortunate experience.
The RIB tour requires a minimum number of travelers. If it is cancelled due to the minimum not being met, we offer a different time, experience or a full refund.
I understand you were offered a different time slot and free entry to The Viking Planet. Although The Viking Planet may not be to your liking, we are glad to hear that you enjoyed your RIB tour with Rune.
We can assure you that we take our commitments and dignity of our customers very seriously.