Dear Barbara, thank you for the review. We are the company you booked the Etna tour with, not the transfer from Palermo to Taormina. So we answer for the Etna tour. We cannot answer for the transfer. Contact the agency you booked it with. As for the Etna tour, I am very sorry for what you wrote. I don't think I deserve this. When the guide called me to tell me that the car had stopped on the highway, I called the hotel immediately. We worked hard to find a new guide. When we found the guide, I called the hotel and said: The new guide will arrive in 30 minutes. I repeat, in just 30 minutes at the hotel, happy to work for you. You responded through the hotel front desk that you did not want to wait. When I realized that you did not want to wait 30 minutes, I thanked you, apologized for the inconvenience and took action to fully refund you. You and the hotel thanked me for the prompt refund. As a confirmation of our good faith.
Kind Barbara it was you who did not want to take the tour, I tell this with Respect.
Everything was ready for you: New guide, private tour of Etna and food and wine tasting at the Etna winery.
If you want and when you want, contact me personally and you will be my guest with your whole family confirming that I am an honest person and not a liar.
Grazie
Best Regards
Pasquale
+39 392 8277 151