Dear Geoffrey,
We are very sorry to hear your experience didn't match your expectations.
Must admit, though, that we had checked 2 times to convince ourselves it was really you the author of this feedback - which, in truth, came like a bolt from the blue for several reasons.
-You and Christine showed no sign of disappointment or not enjoying the experience and the food (also, you ate all the food tastings).
-You both have been very kind, from start to end. This review sounds so 'not like you' for the nice time we had together.
-As you perhaps already know, because for sure you checked on the previous reviews, yours it's the only negative feedback against 300+ beautiful notes on 3 platforms. Lots of which have been written by food travellers who rated our food tour as the best they have joined by far (and they have joined dozens all across the globe).
-Last one, not last important: allow me to say that your review contains many not correct things, on which I am about to reply shortly.
That said, of course this all thing makes us sad!
And that's for here, at "I EAT Food Tours", we are a small family business and we always work with love, passion and dedication to deliver to our guests not just a premium service but also, and that is perhaps even more important, a quality, significant time through a fully curated food adventure in our delighful city.
So that when you come back home you hopefully got a suitcase plenty of tasty, fun and meaningful memories to treasure.
When we read the feedback from people who have written such splendid things about us, the food and our culinary tours, we feel so grateful and blessed - for our number 1 mission has been accomplished: we have made people happy. Pretty often we've also made new friends!
As this didn't happened with you, again, that makes us sorry.
If during the tour you had manifested a state of non contentness, we could still do all our best to turn the things up. Now we can only say we're sorry...
In your review you said:
"it was timed to start at 4pm and most places were closed or no atmosphere"
This experience is very popular and we decided to open another time slot in order to allow more people to join us.
The places you visited were obviously not closed. Only one was just closing its dehor (the dehor, not the eatery) but actually left us sitting outside anyway.
Monday is a day where many shops and some restaurants/bars take their day off. Torino is not a city overloaded with tourists (a plus for many, for they get into the local vibes. The real ones), that's one of the reasons.
Not to mention that people from Torino are starting to join long weekends out from the city (Friday to Monday), schools are 3 months closed, kinds and grandparents are often to their second home by the sea side... and so on.
About the 'no atmosphere' you've mentioned, well, if that was your feeling we cannot do anything about it. It's something so personal. We always select off the beaten path food spots, loved and frequented by locals and not many tourists at all.
“The…. should have started at 6pm”
The starting time is planned in order to avoid the chance of being in the crowd.
There’s an evening private experience that starts at 6, but it’s an evening out, something different.
“At an empty restaurant we had 1 glass of wine and some average pasta”
When there are 35 C like the day of your experience, and it is not yet dinner time for locals (who usually join a restaurant after 8 pm) a restaurant can (still) be empty.
Again, we prefer not crowded eateries. That's our personal choice even when we go out for dinner by ourselves (we always book a table when they are just opened!).
About the food you got, in the way you wrote seems like you only had chocolate, pizza, pasta & wine.
You got instead:
WELCOME TO TORINO
•A drink of your choice (coffee/cappuccino/ tea/ shot of warm chocolate / crema caffè in the summer)
+ 3 chocolate pralines (finest chocolate)
+ spoon of Gianduja spread
•STREET FOODS
Such as:
•Checkpea pie (typical from both Piedmont and some areas of the Ligurian riviera)
•Arancino (rice ball). The combo of Piedmont (famous for its rice fields) and Sicily, where this recipe is iconic and it's street food at its finest.
•Awarded gourmet pizza from a Turinese pizza chef (who received the award of best pizza of Italy). Several tastings with interesting toppings (all slow food presidium)
For our experience is called Street Food Tour deluxe, and you can't skip pizza. When it's one of a kind especially.
•PIEDMONT ON A PLATE
-Fresh made pasta (that scores always as one of the highlights…not average pasta. Handmade fresh pasta)
- Veal with tuna sauce
-Stuffed bell peppers
-Russian salad (typical dish, despite the name).
Tastings may change according with season, and the places visited.
+ 1 glass of local wine, DOCG wine, always from small wineries.
(What you get is what is written in the tour description).
Stopping at the restaurant is part of the 'deluxe aspect'- that gives name to the experience.
So not only street food, connected somewhat with Piedmont, but also some little hidden gastronomic gems where you can taste a wide variety of flavours from the region.
The restaurants selected, like all the other businesses involved, are small localy owned and run eateries serving genuine authentic food.
To sum up, you had the chance to sample an entire menu in progression, spread over a few different gastronomic spots off the beaten path, where locals love to go for quality products and ambiance.
About the pasta, that is one of the dishes our guests usually love the most.
About 1 glass of wine, that is what is included.
Although you are free to buy your own bottle if you want.
Our food experience not always but often starts with a ritual that is deeply rooted in the Italian identity: I am talking about the coffee ritual.
Coffee as a drink of socialization. Coffee as a magical immaterial pot containing endless stories, in which Torino plays an important role.
In fact, the city is the one where the first espresso machine and the Moka pot were both invented.
Not to mention the iconic Lavazza and the coffee museum.
No matter the time, it's always coffee 'o clock.
So you get coffee BUT you can also go for cappuccino or macchiato, or crema caffè or even a shot of hot chocolate.
Alongside with the beverage of your choice, you get a premium selection of the finest chocolate from a local artisan. Plus the most exquisite version the legendary Gianduia spread (the Maserati of Nutella, so to speak).
You selected the experience starting at 4 pm, which is pure merenda time in Turin (sweet afternoon snack time). So it's lovely to share with our guests what we usually do around that time.
After a beautiful tasting and a large intro about the legendary role played both from chocolate and coffee in Torino, we of course move on the savoury part. Building up tasting in progression.
The local winery and restaurant was your final food destination.
As mentioned above, each food place and tasting is supported by a strong narrative component: we are very sorry you didn't get it.
The way you descibe the experience sounds like an illogical/meanless blend of things.
Which are absolutely not. We promote and preserve our precious food culture heritage, we support small local family businesses (like ours), we put our 150% in what we do and we are grateful for each single travel we've hosted so far.
Thank you for taking the time to share your thoughts. Every opinion matters and that’s why we are writing an accurate reply. Our guests always deserve our attention, in every possible way.
Wishing you and Christine all the very best.
Kind regards,
Cecilia & Abram
Co-founders