Hello Jean-Guy,
We are saddened to hear of your dissatisfaction on your recent whale watching tour.
During our tours, we strive to showcase as much wildlife as possible to our guests. All of our vessels are in communication with each other and the other whale watching vessels in the industry before and during tours. Had wildlife been spotted at a closer distance, requiring less travel, your captain would have taken you to those animals.
These rigid hull inflatable vessels are known for their ability to handle all types of weather and water conditions, while still offering a safe and exciting ride. Zodiac vessels are known for their safety, durability and seaworthiness; they are the vessel of choice for Coast Guards around the world.
Passenger safety is our number one priority and our captains are trained and certified in operating the vessel in all wind, weather, and sea conditions. Your captain did his best to maneuver the vessel in the most comfortable way for all guests onboard, however, despite his best efforts, the conditions caused a more turbulent ride.
If you have any further questions, please do not hesitate to reach out directly to hailey@orcaspirit.com.
Best regards,
Hailey
Sales Coordinator