The reason I'm leaving a review is to share the worst trip we've ever had.
First thing I'd like to say, they're crooks.
We booked 11 people and the experience was only a six-hour drive, a cup of coffee in the coffee village, and we only got a 10% refund, and the driver tip paid an additional $40 or so.
We checked their travel information on Viator, saw the 5-star review, and booked the last destination.
I called them right after the reservation and made sure to let them know the name of the place we were staying and the time we had to arrive at the airport, and they confirmed that they would make a plan to finish all the schedules in six hours.
The 11 of us met them at 6:30 a.m., and headed to the destination.
While we were on our way to our destination, we searched about Kilimanjaro's Falls and found out that it was three hours away from our accommodation. So we suggested to our guide that it would be good to experience hot springs that are relatively close to the airport, eat, and take us to the airport. But their leader said that it would be better to see the falls and experience coffee. And he told us with confidence that he would be able to experience everything.
We trusted them and gave up the hot spring an hour and a half away from the accommodation and accepted their offer.
And we arrived at the coffee village a little over three hours after our departure.
When they got there, they suddenly told us that they would not be able to go to the waterfall, that they would only look at the village here, have a cup of coffee and prepare a meal, so we should go to the airport immediately after eating.
We were so dumbfounded that we had nothing to say.
I found out that I had been deceived by them, but I had no choice but to look around the coffee village and see a primitive coffee drip show, buy only the coffee they sell, and then I had to go back to the airport without having lunch.
We arrived 40 minutes before the flight time and complained to their team leader and asked for a refund.
But they told us this.
They've already paid the entrance fee to the village to get to the waterfall. And you've already completed the coffee experience. And, since your lunch was already ordered, we've already paid for it, and they said that the hot spring course is the cheapest course, so they can only return $125 back.
And if I complain to Viator, he said there will be no refund because it's already past.
We didn't have much time left on the plane, so we just got $125 from them and came back to Dar es Salaam.
They made a bad memory at the end of our pleasant trip.
I thought this was the information that people who choose this travel agency should know, so I wrote a review.