This review is completely false and the only truthful thing you wrote was that the ruins were beautiful. It really is a shame that we provided you with the best service that we could have and did not short change you by any means. Firstly, your guide Fred, does not even have children so for you to make that up just for the story is wrong. Womanising is not tolerated by myself or any of my employees as we respect both female and male tourist, locals and our jobs and reputation.
Another huge lie is that you were joined with another group. You were taken in a private SUV with your wife, and your 2 "infants" and when you got to the site, Fred took only your group as I was there at the site at the time. As it pertains to car seats, I reached out to you before the tour to let you know that we do not provide car seats however if you bring your own we will accommodate you. Also, infants are below the age of 1 and we do not charge for them. Therefore do you really expect us to provide lunch to both your infants for them to waste? As it pertains to them not getting water, that is not our fault. We always have an icebox with a minimum of double your group size in bottled waters or would you have wanted Fred to give them to your infants?
I am truly disappointed in your poor attempt at sabotage and would like to encourage future guest to read some of our other reviews and see what other people say about Fred and the services we provide. We are a small group of hard working guides that genuinely love what we do and we will continue to provide exceptional tours to all our guests.