Dear Davy Wong
Unfortunately, very bad review after tour, I will explain about your tour On Oct 19, 2023 had a cruise celebrity ( 07.00 -16.00 ) which was a booked product is "Share Transport small Group" at the time 2 Group have 25 seater Mini Bus with driver and guide KC.
Group 1 Davy Wong 10 pax with Group 2 Kelly Sparks 2 pax total 12 pax on the tour. We had a pick you up at the cruise port at 08.00 and return to cruise port around 15.30 as was full schedule.
Itinerary
Port pick up at 08.00 - Haedongyonggungsa temple - via Busan Harbor Bridge- via Gwanganli Bridge enjoy nature sites - Dalmaji photo zone - Dongbaek Island ( APEC ) - Lunch ( Busan eonyang Bulgogi beef restaurant ) - Gamcheon culture village - Nampodong - Busan BIFFsq. - Jacalchi fish market - return to port around 15.30.
1. First contacted email was, Davy comments is not go to UN memorial park, that I reply and accepted.
2. Second contacted email, that i report before come to Busan port
Group 1Davy wong 10 pax + Group 2 Kelly Sparks 2 people are share transport informations. but, Davy did not accepted as because they want private tour. So that I explained about booking products( "Share Transport small Group" ) is less cost than private tour, and then Davy accepted share transport with Kelly Sparks 2 people.
3. During in tour in the temple as one of Davy member lost because of toilet as she was drop-off. It was missing because lot of people visiting in the temple at the time, but they meet again at the parking lot as KC said. ( Maybe it happened problem Guide KC between lost Guest about this matter )
4. About Lunch Meals problem is wrong and misunderstand, this restaurant is very famous local people as Normally one person W 35,000 - W 48,000 per meal cost and more high depending on menu, please check website via menu cost ( "Busan Eonyang Bulgogi Suyeong" Gwangali beach side ) as cost different then Vancouver meats between Korea BBQ. it was traditinal Korea beef like same as Japan "Wakyu" and if you need additional side dishes is, always free charge service.
5. Group 2 Kelly Sparks group had enjoy the tour with KC guide as nothing problems.
So, please understand that about Guide has no kick-backs, even, lot of local guest leave tips after enjoy meals for restaurant workers.
I Hope, that please understand both of situation in the temple as lost one of your member at the toilet and guide KC also forgiveness mistake about lost you group one of member at the time.
thank you and best regards
frank, yi