Hi Olivia,
Thanks for your feedback, however it is strange because I have been operating for 4 years now and no one has ever thought they would get a board each before..
Pumping up a stand up board takes at least 15 minutes. So if we had one for all 11 of you on this particular day that would be around 3 hours spent just on pumping each of the boards up!
As for the cost, please understand that as operators, we have a variety of costs associated. For example, the discounted $100 that you paid for the tour, 30% of this is taken by the booking platform you used to make the booking. On top of this, we have to pay for fuel, pay the guide, pay national park fees ($5 per head), not too mention all the liability insurances associated with running a tour business. After all of that we pay 25% tax.
Don't get me wrong, we all love a bargain, but as the cost of living increases, we as tour operators need to make a living also :)
Thanks for your feedback and hopefully that sheds some light on it for you.
All the best
Harry