Hi Christopher,
We are truly sorry to learn that our service did not align with your expectations. Your feedback is crucial for our continuous improvement. In order to address any shortcomings and take corrective action, we would greatly appreciate more specific insights into your experience. Our primary goal is to ensure that every customer leaves satisfied, and we are committed to adhering to rigorous standards of timeliness and quality. To make amends for this inconvenience, we are offering you a full refund. To initiate this process and to help us understand your specific concerns more fully, please reach out to us at customerservice@caribejewelry.com. We value the opportunity to correct our errors and are hopeful for the chance to offer you a more satisfactory experience in the future.