Hello. We are so sorry to hear that you had such an awful experience. While we take full responsibility, the fault lies much more with the booking and confirmation procedure. As soon as we receive a booking from Viator, we message the guest (in this case, you) through the Viator portal to let them know the starting line details. We did just that for your booking. Unfortunately, that message does not always get to the guest. We don't understand the reason for the disconnect, and Viator has not explained it to us. Knowing that the guest does not always receive the message, we do have a stop-gap in place whereby the booking confirmation (and the Viator site itself) instructs the guest to contact us directly for full starting line instructions. We are not sure why that did not happen in your case. In any event, we are indeed quite sorry. We pride ourselves on our great experience and customer service. Clearly we failed in your case. We hope you will give us another shot either in Catalina or, post pandemic, in one of our other spots - Los Angeles, St. Thomas, Cozumel, Sydney, or Kona - when those locales are able to be up and running again. If you are interested, please contact us directly, and we will comp up to 4 admissions. Thank you very much.