Cebu

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Oslob Whale Shark Group Tour with Sumilon Island & Tumalog Falls

Name: Oslob Whale Shark Group Tour with Sumilon Island & Tumalog Falls
Brand: Blu Range Cebu Tours by CyHan Travel & Tours
SKU: 112751P15
Price: 78.98 USD
Rating: 4.5 (6 reviews)

Cebu, Philippines

12 to 16 hours
Pickup offered
Mobile ticket
Offered in: English

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Overview

What's Included

Air-conditioned vehicle
All Fees and Taxes
Tour Guide
Use of Snorkeling equipment

Towel
Any items not listed in the inclusions are at the guests' own account
Gratuities & Tips

Meeting and Pickup

Pickup points

Select a pickup point

Start time

01:00 AM

Pickup details

We'll pick you up from Mactan Island, Mandaue City, Cebu City, and Talisay heading south of Cebu. If your location is not on the route, additional charges may apply and pick-up time may be earlier. If your accommodation/pick-up area is too far, especially when you're in the northern part of Cebu or another island of the province, it would be a wise decision to rest and check into an alternate hotel en route before beginning the tour. A few hours of rest will ensure that your journey remains relaxed and stress-free!

What To Expect

Oslob Whale Shark Watching

2 hours • Admission Ticket Included

Tumalog Falls

1 hour • Admission Ticket Included

Sumilon Island

1 hour • Admission Ticket Free

Simala Shrine

1 hour • Admission Ticket Free

Ruins of Oslob

30 minutes • Admission Ticket Free

SM City Cebu

10 minutes • Admission Ticket Free

Cebu Island

8 hours • Admission Ticket Free

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Not recommended for pregnant travelers

No heart problems or other serious medical conditions
Travelers should have a moderate physical fitness level
This tour/activity will have a maximum of 11 travelers

Operated by Blu Range Cebu Tours by CyHan Travel & Tours

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.

Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Traveler Photos

Reviews

4.5

6 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-2 of 6 reviews

DO NOT BOOK!!!!

Juliana_G, Apr 2024

Review We waited 50 minutes to get picked up. We should have a more of precise time when this will occur (previous tours give exact time even with multiple pick up times). Van is extremely cramped and barely any space for legs unless you are very very short (not the case with me and my husband). Felt like the guide wasn’t very knowledgeable or at least didn’t provide any information about the island shark or island we visited before lunchtime. We were not given allocated time for lunch so hard to estimate how long you have to do things and had to wait for others alot of the time. We were only given one restaurant option in the morning and lunch (same restaurant) and not a lot of food options unfortunately which was extremely annoying. Restaurant staff mistreated dogs at the restaurant so that was unacceptable behaviour we witnessed. We were told tumalong falls were closed due to environmental reasons and that we would go monkey watching but this did not happen and ticket included the entry fees for Tumalong Falls.

Response from Host, Apr 2024

Dear Ms. Juliana, Thank you for taking the time to share your experience with us. We are deeply sorry for the inconvenience you experienced due to the delayed pickup, and we sincerely apologize for any frustration or disappointment caused by the unexpected wait. We completely understand your eagerness to start your tour, and we want to assure you that maintaining a punctual schedule is always our top priority. However, despite our best efforts, there are times when unforeseen circumstances arising from previous pickups can lead to delays that are beyond our control. To provide some context, our service is distinct in that it involves pickups across three cities, unlike many other tourist destinations in the Philippines where pickups are limited to a single town. This broader geographic scope can sometimes introduce a degree of uncertainty in the exact timing of pickups. In your case, the delay was exacerbated by other travelers who were late in arriving at the lobby, creating a ripple effect that impacted subsequent pickups, including yours. We acknowledge that this is an area where we need to improve, and we are dedicated to finding solutions that minimize the impact of such delays on our guests. However, it's crucial to understand that when you book a group tour, there is always the possibility of delays due to the need to coordinate multiple pickups. This is a risk that both travelers and tour operators must be prepared for. As a company, we have been operating for nearly a decade, but it was only recently that we decided to offer group tours to allow travelers to fully enjoy Cebu. We made this decision knowing that there are very few legitimate operators of group tours in the area, with around 90% being unlicensed or unregistered. We understand that reviews like yours may arise due to pickup times, but we chose to take this risk because we want to provide a valuable service to our guests. We hope you can understand that both you, as a traveler, and we, as an operator, are taking risks in this situation. We are committed to continuously improving our services and finding ways to minimize delays while still offering an opportunity for travelers to explore Cebu in a group setting. Regarding the van's comfort, we apologize for any discomfort you and your husband experienced during the tour. We will review our vehicle fleet and make necessary adjustments to ensure that our guests have a more comfortable journey. We fully recognize the importance of having a knowledgeable and engaging guide to enhance the overall tour experience. Our guide's main responsibility was to ensure that your tickets were properly handled, particularly considering the extended queuing time, which can vary from 2-4 hours depending on the number of whale sharks present. We understand your concerns about the limited food options and the lack of allocated time for lunch. We will review our itinerary and work with our restaurant partners to offer more diverse food options and provide clearer guidelines on the time allotted for meals. As for the mistreatment of dogs at the restaurant, we agree that this is unacceptable behavior. Although we do not have direct control over the restaurant staff, we will relay your feedback to the restaurant management and express our concerns about this issue. We sincerely apologize for any misunderstanding regarding the Tumalog Falls and the monkey watching activity. We will process a refund for this part of the tour. We want to clarify that Tumalog Falls is indeed closed due to ongoing efforts to preserve and restore the ecological balance of the area. We should have communicated this information more clearly to avoid any confusion. Regarding your request for a full refund through Viator, we were surprised and disappointed to learn that you claimed you were not picked up at all! Had we not been vigilant in monitoring our communications, the full refund would have been processed, which would have been incredibly unjust to our hardworking team. While we acknowledge that there were some logistical challenges during the tour, our guide and driver reported that you appeared to enjoy the overall experience, even expressing your gratitude through a tip. We value your feedback and will use it to improve our services. If you have any further concerns or suggestions, please don't hesitate to reach out to us. We are committed to providing the best possible experience for our guests. Warmest regards, Hannah

The place to go in Cebu.

Fabiola_L, Feb 2024

All of it most memorable. Your guide accommodated our needs from showing where to go to, to making sure our belongings are in good order.

Response from Host, Feb 2024

Thank you for taking the time to share your feedback, Ms. Fabiola! We're overjoyed to hear that your experience with us was memorable in every aspect. Our guide's dedication to accommodating your needs, from guiding you through the journey to ensuring the safety of your belongings, reflects our commitment to providing exceptional service. Your satisfaction is our top priority, and we're delighted to have met your expectations. We look forward to welcoming you back for more unforgettable experiences. Safe travels! <3