Angela, where do I start besides this not being accurate... Part of your review is accurate, we did tell your friend to put her things in the car. You waited at the van. Your friend took forever, and we told you we had to get going because we have schedules. You went to check on them and then YOU never came back. The tour had to get going. If you would have went in the shop like our driver had mentioned to you we could have placed you on the next tour. That did not happen though, and instead you are leaving a one star review because you and your friend took too long and the tour had to leave. What sort of entitlement is that in your opinion that you can take your sweet time and hold everyone up, then you complain when the tour leaves without you...
Please tell all your friends to not be late for the tour, or we will leave them behind as well. It is about common courtesy to be on time when you are scheduled for something. We ask everyone to be THIRTY minutes early for the tour. If you would have been THIRTY minutes early, there would have been ZERO percent chance that you missed the tour. It's a good life lesson. Be on time or miss out on the good things :)