Dear Rene.
good evening.
As soon as we received your booking, we provided pick up time,Although it was a regular tour, we tried to adapt to please you, as in the pick up provided, you claimed that you would need extra 15 minutes . these 15 min increased up to 45 min, a moment in which the rest of the Group could not wait any more, which is why it was not possible for us to continue waiting for you.
I am sorry it didnt work but we tried as best as possible,to assist you