We thoroughly enjoyed this excursion by DSRR (through Viatour). it was a ton of fun, with big jumps, natural waterslides and a beautiful slot canyon. My active family (mom, dad, kids 10 and 12) found it to be a highlight of the shore excursions we did on a two week Caribbean cruise. We'd definitely go again! The outstanding waterfall excursion, lunch at the tour base after getting wet, as well as the stop at the local shop on the way back to our ship, made for a great day.
Being early April, near the end of the Dominican Republic's dry season, there was still enough water to do all the jumps and slides on this tour. BTW, if someone planned to do other waterfalls in the Park, please be aware many of those were closed when we went (and not part of this tour, anyway).
The tour company was excellent about communicating with us when and where to meet. Our ship moored at Amber Cove. Once we disembarked, it took us about 10 minutes to get out of the nice cruise facility, and another 10 minutes to walk to the highway pickup location. This gave us a big head start on the cruise line's similar excursion. There is a nice, new pedestrian corridor under construction that will make this walk even better when complete. Our group of four joined a couple staying at a local resort in the DSRR tour van, and we drove about 20 minutes to the Jurassic Park-like setting for the waterfalls. We were able to leave our stuff in the van, which was secured. There are likely lockers at the well-developed base area, and there are showers and changing areas, too. While they strongly recommend not bringing anything along the hike and swim, some people brought GoPros or waterproof cameras to use. One person even brought a dry bag, by I don't recommend this. If you choose to bring your own camera, make sure you can hang on to it because there is a lot of force when you land in the water. I used a waterproof iPhone pouch on a lanyard, and tucked it inside my shirt and life vest whenever jumping or sliding, which worked okay. FYI, our guide came along and took photos and videos, which were offered to us for $45US (which is $10US less than the "official" videos offered by the Park's photographers).
After using the restrooms (we didn't see any along the trail, so keep this in mind), we quickly got our life vests and helmets, then joined the much larger group for our excursion (~40 people total). From there, it was a good hike, taking about 45 minutes to the first jumping platform. The first part of the hike was level, and included a cool bridge over a river. The remainder was mostly uphill, and included several sets of stairs (some of which were very long). The climb was pretty strenuous, and the trail was in excellent shape. We took a few short rest stops, yet kept a fairly fast pace. Even being shaded and fairly early, we worked up a sweat. There were many signs along the way identifying various plants and trees, too.
Once at the top of the climb, we relaxed on benches in a seating area with some water they provided, then climbed down into the canyon using a lot of very steep stairs to the platform where you could either jump, or walk down a ladder, into the first pool. It was fast-paced, as the guides helped everyone move along. Be ready to jump, down-climb or slide when it's your turn. There's not a lot of time to think about it, so knowing whether you want to jump, slide or take the stairs into the water is a decision you'll need to make quickly. The water was cool and comfortable, and everyone in our group had big smiles however they got wet.
We swam or hiked the river downstream to the next feature, taking in the beautiful canyon walls and tropical vegetation until we exited the canyon and hiked the mostly flat trail back to the base area. Along the way back, we did pass a couple big groups who were waiting their turns to proceed upward. Overall, the operations appeared very organized and efficient, while still being friendly and fun.
Since our tour included lunch, we enjoyed the good local food, served buffet style, in a designated part of the base area's dining facility. There was a little time to pick up a souvenir, too. If you want something that features the waterfalls, this is the place to pick it up.
The last stop following a short drive was at a nice small shop where they grow their own tobacco and make cigars with it. There is a brief tour of the cigar-making operations, an explanation of the local amber and other beautiful onyx-like stone only found in Hispaniola, followed by time to shop for local cigars, art, chocolate, jewelry, souvenirs, crafts and beverages before the 10-15 minute drive back to Amber Cove. The service at the shop was very professional and friendly. Just keep in mind the prices were in Dominican Republic currency, so it is helpful to be able to convert it quickly so you know the costs. We did end up buying some beautiful jewelry as a special treat, but feel we paid retail (rather than discount) prices. I also purchased a box of their best cigars, and look forward to sharing these. I was able to use a Visa card, and there was cell service so I could verify/authorize the purchase via text.
Overall, this was a five-star experience. We were picked up at 8:45AM, and dropped back off about 1:30PM. This gave us time to also enjoy the Amber Cove pools and waterslides before we needed to get aboard our ship after a fabulous day in the DR.