Thank you for your feedback, and we apologize for the delay you experienced. We understand how frustrating it must have been to wait, and we deeply regret that the communication fell short of your expectations. The delay was caused by unforeseen circumstances, but we recognize the importance of timely updates, and we will work to improve this aspect of our service.
Regarding the ticket process, the 15-minute wait was due to the large crowds at the ticketing area, which is sometimes out of our control during peak times. We strive to make the process as efficient as possible.
We appreciate your comments about the Gardens and are glad you enjoyed your visit. We hope you will consider giving us another opportunity to provide a smoother and more enjoyable experience in the future.